1. About us 

This website www.HairValley.com is operated by Valley Fontaine

Email: info@hairvalley.com

If you need to contact us please use the details above.

2. The Book

2.1 HOW TO GROW LONGER HEALTHIER NATURAL HAIR whilst WEARING WEAVES, WIGS & BRAIDS, LIKE I DID! – Trichologists cite Weaves, Wigs and Braid Extensions (WWB), as the number one cause of (non-health related) hair loss and breakage in women with afro hair types. This is a critical issue for black women, the majority of whom will wear wigs, weaves or braid extensions at some point in their lives due to the convenience and versatility. Yet wearers of WWB are the group least catered for when it comes to books with solid independent advice on how to wear them without doing more damage than good.

2.2 This book was written to help you:

# Get to know your hair and its limitations better than ever before.

# Know what to look out for when choosing a WWB.

# Get your hair in the best shape for your WWB.

# Avoid common mistakes women make that lead to breakages, baldness and other hair disasters.

# Best of all, grow longer, healthier natural hair without breaking the bank!

2.3 The author Valley Fontaine talks about how she grew her hair whilst wearing WWB and gives tips on how you can to.  Although the author/publisher has made every effort to ensure that he information in this book is correct at the time of going to press the author/publisher do not assume and hereby disclaim any liability to any part for any loss, damage or disruption caused by errors omissions. The reader should regularly consult a physician in matters relating to his/her health and particularly with respect to any symptoms  that may require diagnosis or medical attention.

3. Make Contract & How to place order

3.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
3.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

3.3 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. 2.4 This contract is covered by English law.
3.4 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3.5 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.

3.6 Carriage charges will be shown prior to you confirming your order.

3.7  You can pay for your order by PayPal Visa or MasterCard.
3.8 Promotional prices only apply during the period stated.
3.9 All prices quoted on our website are in UK pounds, unless otherwise stated.

4. Delivery & Carriage Charges 

4.1 Goods will normally be dispatched from our warehouse within 24 hours and any estimated dispatch date is a an estimate, which can change without notice.
4.2 Most orders will be delivered within 1 week if in the UK and up to 2 weeks in all other countries. But please allow up to 28 days. If your order hasn’t arrived by this time please let us know and we will look into it.
4.3 When orders dispatched internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.  Note: If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.), please add at least 2 to 3 business days to the estimated delivery date of your order.

4.4 For orders from multiple product categories, the higher per delivery rate will apply.

4.5 We’ll show you your total delivery cost during checkout.
4.6 We will deliver the goods to the premises you specify on your order.

4.7 We calculate the total weight of the items you’ve ordered and apply the appropriate delivery and handling rate.

4.8 All postage is handled by Royal Mail UK Standard 2nd Class post or International Standard.

4.9 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within a reasonable time.

4.10  If the goods are damaged in transit, please let us know promptly by email info@hairvalley.com .

4.11 Your order may arrive in more than one delivery.

5. Cancellation and returns 

5.1 All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.

5.2 You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 7 working days, beginning on the day after you receive the goods. To do this, please e-mail us: info@hairvalley.com .

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging, (PLEASE NOTE: The plastic book covering must not have been opened and the seal must remain in tact). You must ensure that the goods are packaged adequately to protect against damage. 

5.5 Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

5.6  If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address (email info@hairvalley.com for details) at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

5.7 We will refund monies paid to us by you within 30 days, less any other costs due under this contract. PLEASE NOTE: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You will also be responsible for paying for your own shipping costs for returning your item. 

5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

5.8 This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

5.9 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

5.10 You will not have any right to cancel a purchase for the supply of any of the following goods:

for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.

for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

for the supply of audio or video recordings or computer software if they are unsealed by you.

for the supply of newspapers, periodicals or magazines.

5.11 Eligible for PayPal Seller Protection.

6. Faulty Goods / Guarantee 

6.1 If there is a problem with the goods, please notify us by email info@hairvalley.com providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by your statutory rights which are not affected.
6.3 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

6.4 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

7. Liability 

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk.
7.2 We do not accept liability for any consequential loss of profit or indirect losses.

Website Disclaimer for: www.hairvalley.com

This disclaimer details our obligations to you regarding our website.  Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. Use of Website 

1.1 You are permitted to use our website for your own purposes provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

2. Visitor Conduct 

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy (see below), any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. Site Uptime 

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and from other websites 

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability 

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Privacy Policy & Cookies 

6.1 Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

6.2 EMAIL NEWSLETTER

If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

6.3 COOKIES & MONITORING

Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

Strictly necessary cookies – These are cookies that are essential to the operation of our website.

Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.

Functionality cookies – These cookies are used to recognise you when you return to our website.

Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

The IP address of your computer.

The referring website from which you have got to our website from.

The reasons for this are:

To make ongoing improvements to our website based on this data.

To see our most popular sources of business.

6.4 DISCLOSURE OF PERSONAL DATA

We may disclose your personal data:

In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

7. Law and Jurisdiction 

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

8. Business Address

c/o Matt’s House, 176 Stokes Road, London E6 3SE.

Tel: (+44) 7956 306 808